|
Introduction:
MindCentric provides affordable
business class managed hosting, e-business services, and managed
IT services for small to medium businesses. We are proud to
have bridged the gap between affordability and customer needs
by providing high quality, affordable services with the flexibility
and growth path that businesses need to meet their specific
requirements and budget. MindCentric is able to accomplish
this by utilizing our industry experience, automation, innovative
technology, and on-demand infrastructure.
Affordability attracts customers,
but the key to our success is our focus on customer service.
This may seem like an obvious concept, but actually being
committed to it is a different story. We are dedicated to
responding quickly to customers’ needs on a consistent
basis, solving and supporting complicated requests, and going
the extra mile to help customers even though their issue may
not be our responsibility. Offering flexibility and customized
services to meet customers’ specific needs and having
a “whatever it takes attitude” is what we do every
day to keep our customers ecstatic.
Financials:
MindCentric is a profitable and
stable company. We are proud to be celebrating the start of
our third year of profitability. All of our vendors and strategic
partners are profitable and stable businesses, too. MindCentric
was a stable company from day one, formed when Rainbow Technology
dissolved Spectria, a provider of e-business solutions. MindCentric
gained Spectria’s customer base and intellectual properties,
giving us a jump start as an independent company. MindCentric
is privately held, self-funded and owner operated. This gives
us the flexibility to make smart decisions and quickly implement
them to help our customers be more profitable and to help
us stay ahead of our competitors.
Why: Today’s Internet
consumers are much more experienced and educated. They understand
the technology and cost. They want a great value with good
service and flexibility. Most of our customers came to us
extremely frustrated. They told us they found low-cost providers
that met their budget, but did not have the services or the
flexibility to meet their needs and grow with them. They found
other providers that would promote low-cost offerings, but
by the time they configured the necessary services, it would
cost hundreds or thousands more than they could afford. Lastly,
they discovered that big-name providers are outrageously priced
and focused on Fortune 1000 companies.
MindCentric
was originally an application development company. As a result
of customer requests, our founder, Mark Vincent, President
and CIO of Web Galaxy, a successful publicly traded hosting
company in the ‘90s, decided to integrate hosting services
into MindCentric. Today, managed
hosting and managed IT services are our core businesses.
What: Our
customers told us they want an experienced support staff 24x7,
with flexible and secure services at an affordable price.
They want a support staff that can help solve problems and
suggest solutions. They want services that can grow and scale
with their business, and make them more competitive. They
want security and the ability to easily back up data in a
secure environment. They want the ability to have and offer
high availability to keep their businesses running at all
times. And, they want all of this from a stable company that
will be with them for the long term.
How: We are
committed to customer satisfaction. All of our team members
are dedicated and compensated based on customer satisfaction.
MindCentric support is our number
one objective; customer issues take priority over all. We
have a very experienced team with a depth of knowledge that
becomes an extension of our customers’ internal resources.
We are constantly improving and evolving to provide our customers
the best and this is evident from our many customer referrals.
We are focused on offering
great services at an affordable price. This is accomplished
by utilizing on-demand infrastructure, industry experience,
automation, and innovative technology. We utilize on-demand
infrastructure so we can expand our capabilities as our customer
base grows. Our team is very experienced and diverse, coming
from the largest service providers in the industry.
With our experience in software
development, we develop many of our own tools, such as our
Advanced Management Systems (AMS), a custom automation support
software. Our support team is focused on specific customer
issues, while our AMS automatically monitors and reacts to
resolve most issues. AMS increases accuracy and logs activity,
eliminating the areas where most of the errors occur in hosting.
AMS also radically reduces the day-to-day human intervention
of repetitive tasks, drastically decreasing cost and improving
quality of service. It increases accuracy and our service
levels because it now takes milliseconds versus hours or days
to perform most tasks. This frees our support team to focus
on issues that need personal attention.
Who: Our team
comes from some of the largest service providers in the industry,
including HP Services, Digex, MCI Managed Services, GTE Internetworking,
Rackspace, Genuity, Dantis Managed Hosting, and Software Spectrum
Outsourcing Services. Our founder, Mark Vincent, has been
an innovator in the Internet industry his entire career, helping
develop business models, proprietary software, and appliances.
Mark was a major contributor in developing a dashboard for
the second largest ISP in the industry. As the President and
CIO of Web Galaxy, a successful publicly traded ISP and hosting
company, Mark was one of the pioneers in the hosting world,
developing many automation tools and portals that are still
in use today. Mark was also the Practice Director of the San
Diego division of Spectria, a division of Rainbow Technologies
(RNDO). Mark and the Spectria team developed many unique web
applications and tools. MindCentric
assumed control of the Spectria customer base and intellectual
properties and now utilizes many of these applications.
Where: Our
headquarters is located in beautiful San Diego. The primary
data center houses the 24x7 Network Operation Center (NOC),
all of our security devices, servers, networking routers,
switches, and SAN equipment. Our secondary data center is
utilized for high availability solutions. Both facilities
have full redundancy from power to multiple ISPs. Multiple
diesel generators can sustain the data centers for 18 hours,
and if more fuel is needed, it is on contract for automatic
refuel. Each generator is started weekly. Multiple UPS systems
are in place to power the DC for over an hour, even though
it only takes a few minutes for the generator to kick in.
The network is Cisco powered, meaning it is 100% Cisco equipment.
The data center sits directly on the Internet backbone (OC-192),
and includes 10 different providers. There are redundant paths
to the backbone, using multiple ISPs. There are also redundant
AC systems and a fire suppression system.
|
