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In today's
world "one-size-fits-all" does not apply to the
technology industry. Standardization is a good idea to lower
costs, but to be competitive and meet specific requirements,
customization is inevitable. MindCentric
realizes this and provides multiple levels of support for
customer applications.
Support levels:
Application Functionality
Monitoring
Functionality monitoring consists of MindCentric
writing custom scripts that will continually test specific
functions or transactions within a website or application.
Your server may be up and running, but a critical part of
your application may not be working and you may be totally
unaware of this lost revenue.
An example of this is an e-commerce
site. You want to always be sure customers can purchase your
products. A script can be written to duplicate a customer
making a purchase, and if the application is unable to perform,
a notification is sent to the MindCentric
support team for immediate investigation.
Proactive Application
Management
In addition to functionality monitoring, MindCentric
can provide proactive application management of your application.
This service is customized to meet the requirements of the
application and your business objectives. Depending on the
capabilities of your internal (application?) we will structure
the service to maximize your resources.
Application Technical
Support
MindCentric can also provide advanced
technical support and troubleshooting for your applications.
A unique aspect of our company is our application experience.
Leveraging our history as application developers, our staff
is experienced working with many different types of code and
applications (technical skills).
We can quickly diagnose problems and have you up and running
in no time. This level of expertise is not found in most companies
and definitely not at the prices we offer.
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