MindCentric - MindCentric Managed Services - Zimbra Hosted - Cloud computing - Virtual Servers - Managed Hosting

Fully Managed System Administration and Infrastructure Support:

24 x 7 x 365 management and monitoring of the following:

• Data Center Facilities
• Network and routing
• Core switches and routers
• Network administration
• Advanced Technical support
• Trouble shooting
• On call support guru
• 15 minute response time
• Server management and break fix or replacement within 24 hours
• OS monitoring and restore
• 24 x 7 video surveillance stored for 2 weeks
• Secure managed server cage with no physical customer access
• 24 x 7 security, man traps, badge access at all doors, asset tags on all equipment

Full UNIX/Windows Administration

• Red Hat/Windows license
• Linux/UNIX/Windows security
• Linux/UNIX/Windows administration
• Linux/UNIX/Windows patches/Up2date

Engineering Personnel:

• Senor UNIX Engineer – Highest level UNIX engineer who can work at the source code level – Solaris and Linux
• Linux Administrator – Level 1-3 Linux admin engineers that can perform any level of Linux support
• Windows Administrator – Level 1-3 Windows Administration on Windows standard, web, and enterprise editions
• Security Specialist -  Full security services firewall, VPN, SSL, IPsec, etc.
• Data Protection Engineer – Data protection and backup managed who ensures data protection
• Network Engineer – LAN and WAN network engineering and security

We define and develop a complete list of support details for every customer to meet your specific needs

Example of  “Support Roles”