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Teaming Support Model: This 1-on-1 relationship is an extension of your company's staff, expertise and capabilities
The MindCentric CentricSupport team will provide a dedicated customer service manager, technical engineer and service manager, depending on your needs. This dedicated team will proactively manage your environment and communicate with your staff, forming an intimate relationship with your company. Issues are resolved quickly because we know you and there's no need for knowledge transfer to start solving them. This teaming model augments your in-house staff, providing you with valuable resources at a fraction of the cost of hiring additional staff.
Customers have direct access to both the dedicated CentricSupport team or directly to the support Network Operations Center (NOC) if needed in the event your support team is not available if you have an urgent matter.
Teaming Support Model compared to Traditional Support Model:
Example of how the teams work with individual customers creating that 1-on-1 relationship and they have the full support NOC (network operation center) support the teams.