Contact: 800-327-1802 or info@mindcentric.com
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Hosting: Advanced Monitoring
We take our support to the next level to ensure everything is working! The CentricSupport team provides an additional level of monitoring support above and beyond basic server monitoring to ensure your site and applications are functioning 24 x 7.
Advanced Application Monitoring and Support Roles
SERVICE MindCentric Customer

MindCentric’s Role:

The CentricSupport team provides an additional level of monitoring support above and beyond basic server monitoring to ensure your site and applications are functioning 24x7.

Our advanced monitoring focuses on the most critical components of your site, and instantly alerts the CentricSupport team the instant anything is critical. CentricSupport team will help pinpoint and troubleshoot any issues by reviewing transaction logs and providing you with actionable information. The team can even review your historical monitoring data to assess failure patterns and track the impact of changes you make. You can be confident your site is not just up, but is doing what your business needs it to do.

MindCentric will work with you to tailor our monitoring support to meet your specific needs. In our escalation procedure, we define the action you want us to take before escalating an issue to you.		 · 24 x 7 x 365
monitoring, support,
and escalation
· Monitoring any
available service

· URL content
monitoring

· URL synthetic
transaction
monitoring

· Rapid response

· Custom escalation
procedure

· Historical reporting

· High frequency
checks (additional
fee may apply)

· Email: IMAP, POP,
and SMTP

Customer’s Role:

After MindCentric has detected an issue and taken the appropriate action, we will notify you of the action taken. In most cases, MindCentric can resolve the issue and keep the site functioning, until you have time to review it. When necessary, we will escalate the issue to your contact person per the escalation procedure.

· Provide escalation
contact

· Has final
responsibility for the
code or application
Service Providers Support Comparison

To see a comparison
between the different
types of service
providers and their
support levels
click here