Application support is another area where MindCentric differentiates itself.

Few hosting providers offer application monitoring, and even fewer offer application support. Even if you have a great network and someone is monitoring your server, this does not mean your applications and sites are running. If your site is offline, you are out of business, and if nobody knows about it, you are lossing business. Then, when you do realize your site is down, you want action, not an argument with your provider about what up really means.

The CentricSupport team provides an additional level of support and monitoring, that most hosting companies do not, to ensure your site and applications are up and functioning 24x7.

Our advanced support and monitoring focuses on the most critical components of your site, and instantly alerts the CentricSupport team the instant anything is critical. CentricSupport team will help pinpoint and troubleshoot any issues by reviewing transaction logs and providing you with actionable information. They can even review your historical monitoring data to assess failure patterns and track the impact of changes you make. You can be confident your site is not just up, but is doing what your business needs it to do.

MindCentric will work with you to tailor our monitoring support to meet your specific needs. In our escalation procedure, we define the action you want us to take before escalating an issue to you.

These are just some of the services we can provide, support, and monitor:

• 24x7x365 monitoring, support, and escalation
• Monitoring any available service
• URL content monitoring
• URL synthetic transaction monitoring
• Custom scripts to duplicate critical site functions
• Rapid response
• Custom escalation procedure
• Historical reporting
• High frequency checks (additional fee may apply)
• Email: IMAP, POP, and SMTP

Service Providers Support Comparison

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providers and their
support levels