Remote I.T. Management

Remote Support

Remote IT Management - Support

Multifaceted proactive remote monitoring and support solutions

Support features:

• Real-time hardware event monitoring and automated notification to the MindCentric Solution Center

• Robust troubleshooting and repair capabilities via predefined scripts and remote network access by a MindCentric support engineer.

• Scheduled data collection for improved remote troubleshooting at a time convenient for you (available for supported Microsoft Windows, and Red Hat Linux platforms)

• Crash analysis to quickly diagnose operating system crashes for supported Linux and Microsoft Windows server platforms; provide solutions or additional troubleshooting information

• Comprehensive enterprise view of open incidents, history, installed clients, client status, and contact information

• Convenient central point of administration via a MindCentric-owned and maintained support point of presence server installed at your site or our site

• Operating system administration, including virus definition updates and regularly scheduled security patch notification

• Event management and fault detection to enhance availability

• Microsoft back office application and database monitoring.

• Advanced application monitoring for custom applications and Microsoft applications with MindCentric custom scripting and monitoring tools to recreate your daily transactions to ensure 24 x 7 functionality and uptime.

• MindCentric will also purchase, install, maintain, and procure all hardware components on your behalf as part of the service. This allows us to enhance, modify, and repair equipment immediately, without having to obtain the customer’s expense approval. It also provides insurance protection and a consistent monthly bill for easy budgeting. This is our preferred method—to own the equipment we support—as it tends to provide more benefits and quicker response times for our customers.

Questions?
Contact a Sales Technician